FAQ

This is a list of frequently asked questions we see from the community.

Q: Why are my credits decreasing?

A: Credits cannot decrease. By providing compute and being connected your credits will always go up. What may decrease or vary is the amount of credits earned in a certain timeframe and displayed on the statistics page. The default timeframe is 7 days, which compares it against the previous 7 days. So no, credits do not and cannot decrease, you just may earn more or less on a weekly basis.

Q: Why can't I claim a discord task on the dashboard

A: You must bind your Discord account before claiming. Head over to https://dashboard.oasis.ai/settings/security and bind your Discord account before claiming the task.

Q: What does the error Connection failed mean?

A: Please log in to the dashboard using Discord before claiming your reward. Log out of the dashboard, and sign in again using the 'Login via Discord' option

Q: Why does my provider only show X credits when I have more total?

A: Each provider earns credits independent of your Oasis account. When you view credits on a certain provider, it only shows the amount that specific provider (Extension or Desktop App) has earned. To view your total credits, you need to look at the credits tab on the dashboard.

Q: Can I connect multiple devices on one IP?

A: Absolutely, many people have multiple computers in their household. We recommend using one IP for multiple devices if possible as using vpn's etc. only cause latency issues.

Q: Can I run the extension and desktop app on the same device?

A: Yes! We recommend running both for fill in any gaps if one were to disconnect.

Q: Why did I not earn credits even though I was connected?

A: This can occur for a few different reasons. Most likely, your network disconnected or computer went to sleep which caused an intermittent disconnect. Another possible cause is we had downtime for a planned update. Typically intermittent disconnects like this are not a major issue and shouldn't be of concern. If there's an extended loss of connection make sure your settings are correct, and that you've reconnected all your providers.

Q: Why is it saying failed to verify on a dashboard task?

A: Sometimes it takes time for our system to recognize you've completed a task. Additionally, some tasks such as discord based actions are being updated for known issues. If you're not credited but have completed the task, we will automatically credit your account in the near future.

Q: Should I worry about sybil's using multiple accounts or spoofing hardware or referrals?

A: No, we are inherently a proof of work network so anyone who is running non-authentic accounts or software will be removed during our credit verification period.

Q: How do I edit the scheduler on my providers and other settings?

A: We've moved the settings page on providers to our dashboard, click the 3 dots next to the provider to edit these settings.

Q: My dashboard is not loading properly or showing a blank screen, how do i fix?

A: Clear your browser cache, and relogin to the dashboard.

Q: What if I don't have a server/how do i create a server?

A: https://support.discord.com/hc/en-us/articles/204849977-How-do-I-create-a-server